Refunds

Eligibility

If you book as a consumer (not for your trade), the Consumer Contracts Regulations may give you a fourteen-day cooling-off period for distance contracts. That period ends early if you ask us to start teaching during it and you acknowledge that you will lose the right to cancel once the service is fully performed. Business bookings follow the timetable below rather than cooling-off, unless the invoice says otherwise.

Timeframe

Write to info@registryvectorbase.digital before the first live session if you need to withdraw. Requests received at least nine clear days before the studio start date receive a full refund of the programme fee. Between eight days and the start date, we refund half. After the first live session, programme fees are not returned except where we cancel, or where the law requires it.

Full or partial refund

Full refund: cancellation in time, or if we cancel a room and cannot offer a later date you accept. Partial refund: late consumer or business withdrawal as above, or if a documented tutor absence means we miss more than two live sessions and you decline a make-up. House Residency unused months may be refunded pro rata if we end the arrangement; if you end it after month two, unused months are not refunded.

Non-refundable items

Ledger Audit fees are not refundable once we have started reading your export. If we have not opened the file, you may cancel for a full refund within five days of payment. Bank transfer charges, and any FX your bank applied, stay with the bank. Deposits we describe as holding a named seat across a waitlist are non-refundable if you simply change your mind inside fourteen days of a business booking — we will say so on that invoice.

Refund process

Email the booking name, invoice number, and whether you are withdrawing as a consumer or a company. We confirm in writing. You do not need to telephone, though 078 2449 4462 is available if a letter is unclear.

Processing time

Once we agree a refund, we instruct our bank within ten working days. Card or transfer rails may add a few days on your side. We will not delay because a programme is still running for other people.

Refund method

Money returns by the same method you used to pay, to the same account. We do not refund in store credit or in future seats unless you ask for that in writing.

Cancellation by the house

If a room cannot run (illness, too few seats, or a venue failure for the rare in-person gathering), we offer a later date or a full refund of the unused fee. We are not responsible for your travel to Penuwch if you chose to visit without a confirmed gathering date.

Exceptions

No refund is due if we end a booking for serious breach of the terms (harassment, recording without consent, or sharing classmate materials). If our teaching is not as described, tell us promptly; we will mend the gap or refund a fair portion. Nothing here removes a consumer’s right to a service performed with reasonable care and skill.

Contact for refund requests

Registryvectorbase, 51 Wenlock Terrace; Penuwch; SY25 6GQ; United Kingdom. Email info@registryvectorbase.digital. Telephone 078 2449 4462.